PUBLIC OFFER AGREEMENT

Online School "O2Pets Academy"


1. General Provisions
1.1. This Agreement, published on the Service Provider’s official website at https://www.o2pets.ae (including derivative pages and subdomains), is drafted under the laws of the United Arab Emirates (UAE, Dubai). It constitutes an offer by O2PETS TRADING LLC, License No. 1325283 (the "Service Provider"), to enter into a service agreement with any individual meeting the conditions of Section 1.3 or legal entity complying with this Agreement (the "Customer").
1.2. This Agreement is governed by UAE Federal Law No. 15 of 2020 "On Consumer Protection" (where not conflicting with this Agreement).
1.3. By accepting the terms below and paying for services, a legal entity, entrepreneur, or individual becomes the Customer. Acceptance is equivalent to payment under UAE law.
1.3.1 Acceptance requires:
Completing the registration form on the Service Provider’s website and clicking "Place Order."

Payment for the selected service.

1.4. By accepting this Agreement, the Customer confirms they are:
Legally authorized, competent, and at least 18 years old.

Legally entitled to contract with the Service Provider.

1.5. The Service Provider’s programs (information products):
Do not replace official licensing.

Do not authorize professional practice without additional certifications.

Do not exempt from liability for errors in practice.



2. Definitions
Unless otherwise stated:
2.1. Service Package: An information product comprising videos, tasks, webinars, offline meetings, consultations, access to private chat channels, courses, templates, software, and related materials.
2.2. Module: A thematic block of the information product (videos + materials).
2.3. Website: The Service Provider’s official online resources at https://www.o2pets.ae.
2.4. Platform: Automated sales/training system used by the Service Provider (third-party owned).
2.5. Other terms are interpreted per UAE law and common internet practices.
3. Subject of the Offer
3.1. The Service Provider agrees to deliver services within the selected Service Package/Module; the Customer agrees to pay per this Agreement.
3.2. Service Packages (cost, content, timelines) are listed at https://www.o2pets.ae.
4. Service Delivery
4.1. Services are delivered by the Service Provider’s specialists or authorized third parties.
4.2. Services may be provided to multiple Customers simultaneously.
4.3. The Customer must provide accurate registration data.
4.4. Access is granted via a personalized account (login/password sent to the Customer’s email).
4.5. Services commence when login credentials are sent.
4.6. Access may be granted gradually (per learning progress) or all at once, as specified per Service Package.
4.7. The Customer must comply with UAE intellectual property laws.
4.8. No service acceptance certificate is required. Lack of written complaint within 3 days of module completion implies acceptance.
4.9. No complaint within 3 days of any service event implies acceptance.
5. Rights and Obligations
Customer Rights:
5.1.1. Receive paid services.
5.1.2. Decide whether to follow the Service Provider’s recommendations.
Customer Prohibitions:
5.2.1. Bypass technical platform restrictions.
5.2.2. Copy the Website, intellectual property (IP), or design.
5.2.3. Modify the Website’s functionality.
5.2.4. Share materials/access without written consent.
5.2.5. Create derivative products or redistribute content.
5.2.6. Transfer claims against the Service Provider.
Customer Obligations:
5.3.1. Follow Service Provider’s guidelines (while exercising 5.1.2).
5.3.2. Submit task reports if required.
5.3.3. Communicate respectfully.
5.3.4. Contact Support (support@o2pets.ae) before public complaints.
5.3.5–5.3.6. Ensure functional hardware/software/internet (min. 5 Mbps).
Customer Guarantees:
5.4.1. Registration data is accurate/complete.
5.4.2. Hardware/software meets specs:
CPU: 2.0+ GHz, RAM: 4+ GB, HDD: 10+ GB free

OS: Windows 10+ or macOS 10.13+, Browser: Latest Chrome

Monitor: 13"+ (1366×768+)
Customer Acknowledges:

Self-directed learning.

Personal responsibility for test-taking.

Material mastery is their own risk.

Services are provided "as is" with no outcome guarantees.
Service Provider Rights:
5.6.1. Suspend services for payment breaches or false registration data.
Service Provider Obligations:
5.7.1. Deliver paid services as agreed.
5.7.2. Provide access before service commencement.
Service Provider Does Not Guarantee:
5.8.1. Customer’s professional success.
5.8.2. Identical results for different Customers.
5.8.3. Applicability of knowledge in specific situations.
5.8.4. Services are educational only, not veterinary advice.

6. Liability
6.1. The Service Provider is not liable for the Customer’s results (dependent on their actions/abilities).
6.2. Not liable for service interruptions due to:
Customer’s hardware/software/internet failure.

Force majeure or Customer negligence (e.g., lost login details).
→ No refunds for these cases.
6.3. Materials are educational only. The Customer bears full responsibility for applying knowledge.
6.4. The Customer is solely liable for misuse of information.
6.5. Sharing account access incurs an AED 1,500 penalty (due within 48 hours). Failure to pay permits court action.
6.6. Not liable for bank/payment system errors.
6.7. Public negative reviews before service completion/Support contact may be deemed reputational harm.

7. Payment
7.1. Prices are in UAE Dirhams (AED), set unilaterally by the Service Provider.
7.2. Cost varies by Service Package (listed on the Website).
7.3. Prices are final (no hidden fees).
7.4. Payment: 100% upfront before service access.
7.5. Paid via electronic systems; payment is confirmed upon authorization.
7.6–7.7. The Service Provider may offer discounts or change prices unilaterally.
7.8. New prices take effect upon Website publication.
7.9. Customers must pay updated prices if increases occur before their payment.
8. Dispute Resolution
8.1. Complaints must be submitted in writing to the address in Section 12.
8.2. Response within 15 working days of receipt.
8.3. Governed by UAE law.
8.4. Pre-trial settlement is mandatory for monetary claims.
8.5. Unresolved disputes go to court in the Service Provider’s jurisdiction.
9. Agreement Execution, Amendment, Termination
9.1. The Agreement is effective upon Customer’s acceptance (registration + payment).
9.2. Mutual termination is permitted before service delivery.
9.3. The Service Provider may terminate for Customer breaches (Sections 5.2/5.3) → No refunds.
9.4. Customer may terminate within 14 calendar days of payment → Refund only if no access was granted.
9.5. Refunds:
Require a written request to support@o2pets.ae.

Processed within 30 calendar days.

Not issued after service access (e.g., account/login provided).

Excluded: Bank fees, interest, currency conversion costs.

10. Validity and Territory
10.1. Effective from acceptance until obligations are fulfilled.
10.2. Valid worldwide and on the internet.
11. Final Clauses
11.1. The Customer consents to personal data processing/storage/sharing (per Privacy Policy).
11.2. Consents to email/phone/SMS communications.
11.3. All materials are copyrighted and confidential. No sharing/copying without written consent.
11.4. The Service Provider may assign rights to third parties (Customer consents).
11.5. Electronic correspondence equals paper documentation.
11.6. UAE law governs unresolved matters.
11.7. Services are deemed accepted (no refunds) if the Customer fails to reject them within 14 days of payment.
12. Service Provider Details
O2PETS TRADING LLC
DIP2 - N7, Dubai, UAE
License No.: 1325283
Email: support@o2pets.ae
Key Adaptations for English Speakers:

Terminology:
"Исполнитель" → "Service Provider"

"Заказчик" → "Customer"

"Пакет услуг" → "Service Package"

Legal Precision:
Retained UAE-specific references (Federal Law No. 15 of 2020).

Clarified "acceptance = payment" per UAE principles.

Technical Requirements:
Hardware specs explicitly listed (CPU/RAM/OS).

Critical Clauses Highlighted:
No refunds after access (Section 9.4–9.5).

AED 1,500 penalty for account sharing (Section 6.5).

Educational disclaimer (Sections 1.5, 5.8, 6.3).

Currency:
All fees in AED (Dirhams).

Contact:
Support email: support@o2pets.ae.